Customer satisfaction is our priority. If for any reason you are not happy with your purchase, we offer a comprehensive refund and cancellation policy.
Cancellations:
You can cancel your order as long as it hasn’t been processed or shipped. To cancel, please contact customer support as soon as possible.
Refunds:
Products can be returned for a refund within 7 days of receipt.
The product must be unused, in its original condition, and in the original packaging with all accessories included.
Refunds will be processed using the same payment method used for the original purchase and may take between 7 to 21 business days to reflect in your account.
Exemptions:
Customized or personalized products cannot be returned or refunded unless there is an error from our side.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a mistake on The INTHEZĀ part.